| Job Title: |
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Assistant Manager Service Operations |
| Category: |
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Operations |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Male |
| Minimum Education: |
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Masters |
| Degree Title: |
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BE/MBA |
| Career Level: |
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Manager |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per month |
| Apply By: |
|
Feb 28, 2010 |
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| Job Description: |
To respond to all calls received through OTRS or telephone calls pertaining to the ATMs/UPSs. AM (Service Ops) will assign FSEs on the calls through Coaches.
Maintaining close coordination with the Coach/FSEs
Correspondence and communication with the Clients
Preparing daily calls status reports
Installation schedule for new UPSs/ATMs as per schedule provided by Project Management office/RSM
Maintaining optimum level of spares inventory. Generating inventory level/ consumption reports for the management as & when required.
Preparation of parts requirement sheet and submission to RSM/Country Head for approval and order placement.
Keeping track of service receivables & correspondence/communication/close liaison with the clients on recovery.
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| Required Skills: |
Excellent managerial skills in Services operations
Dedicated, having to do and get the job done aptitude.
Should be able to use automated computer based systems for real time monitoring
Excellent follow up skills
Disciplined, should become role model for the team
Motivator, knowing diplomatic ways to get the job done
Focused on Client satisfaction
Should be well conversant with computer applications
should be able to generate MIS reports
Good communication skills in English
Should be able to do historical analysis of services operations
Should be able to correspond with Customers and Principals on technical issues |
| Company Information |
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Company Name: i2c Pakistan
Company Description:
i2c, Inc. is a Silicon Valley-based company that enables financial institutions, corporations, brands and governments around the world the ability to launch profitable next-generation financial products. Our global, cloud-based platform supports virtually any prepaid, debit or credit program in plastic, virtual or mobile form. Clients around the world rely on us to get to market quickly with differentiated products that meet their customers' unique needs. The i2c team is made up of nearly 400 smart, hard-working people in offices across the world. And we're growing! Our executive team, as well as the Sales, Marketing and Business Advisory groups, are based in Silicon Valley and Singapore. IT Operations, Engineering and Client Services are focused on delivering world class products and services from our Lahore facility. Together, we serve clients in six continents and support end consumers in 216 countries and territories. As a growing company operating in the center of an exploding industry, we routinely fill positions in these key departments: Engineering The Engineering team specializes in web & mobile applications, interfaces, telephony, graphics, application security and transaction processing. They work hard to develop highly configurable products that push boundaries within our industry. IT Operations This team works 24/7/365 to ensure that our global data centers provide 99.99% up time and fool proof data security for our clients. Their areas of expertise include information security, network operations, server management, database management, software change management, telephony, service delivery and application performance management. Information Security The Information Security team ensures internal and external audits of our applications and networks, internal and external ethical hacking, automated security scanning and risk management. our commitment to information security is externally confirmed by its yearly PCI-DSS certification and SSAE-16 valida
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